Terms of service

Welcome to Emerald Boutique. In these Terms of Service, the terms “we”, “us” and “our” refer to Emerald Boutique.

Emerald Boutique operates this online store and website, including all related information, content, features, tools, products and services (the “Services”) in order to provide you with a curated shopping experience.

These Terms of Service, together with any policies referenced herein (the “Terms”), govern your use of our Services and explain your rights and responsibilities when using our website.

By visiting, accessing, or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

By using our Services, you confirm that you are at least the age of majority in your country of residence, or that you have permission from a parent or guardian to use this site.

You may be required to provide personal information such as your name, email address, billing details, and shipping information in order to complete a purchase.

You agree that all information provided is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account and any activity under your account.

You may not transfer, sell, or assign your account to any other person.

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect product colours, textures, or details.

All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We also reserve the right to limit quantities of any product or refuse any order at our discretion.

When you place an order, you are making an offer to purchase from us. We reserve the right to accept or decline any order for any reason.

Your order is only confirmed once payment has been successfully processed and you receive an order confirmation email.

We may cancel or refuse orders if there are errors in pricing, product information, or availability.

Please review your order carefully before submitting, as cancellations may not always be possible once an order has been accepted.

All prices are listed in South African Rand (ZAR) unless otherwise stated.

Prices, promotions, and discounts may change without notice. The price charged will always be the price displayed at the time your order is placed.

Prices do not include delivery fees, taxes (if applicable), or other charges unless stated.

You agree to provide accurate and complete payment information. You confirm that you are authorised to use the payment method provided.

If payment fails or is declined, your order will not be processed.

We aim to process and dispatch orders within a reasonable timeframe; however, delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by courier services, customs, or events outside of our control.

Once your order has been handed over to the courier, risk of loss and ownership passes to you.

All content on this website, including images, text, branding, logos, product descriptions, and design elements, are the property of Emerald Boutique and are protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content from our website without prior written permission.

All trademarks, logos, and brand elements remain the property of Emerald Boutique.

Our store may include links or access to third-party tools, apps, or websites.

We are not responsible for the content, performance, or policies of any third-party services. Use of these services is at your own risk.

Some links on our website may direct you to third-party websites. We are not responsible for examining or evaluating their content or accuracy.

Any use of third-party websites is at your own risk, and you should review their terms and policies before engaging with them.

Emerald Boutique is hosted on Shopify, which provides the online platform that allows us to sell our products and services to you.

However, all sales are made directly between you and Emerald Boutique. Shopify is not responsible for any part of the transaction, including product issues, delivery, or disputes.

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

By using our Services, you consent to the collection and use of your information as outlined in our Privacy Policy.

If you send us feedback, suggestions, reviews, or ideas, you agree that we may use them freely for any purpose, including improving or promoting our business.

You confirm that any feedback you provide does not infringe on the rights of any third party.

We are not obligated to respond to, maintain, or compensate you for any feedback provided.

Occasionally, there may be errors or inaccuracies on our website relating to product descriptions, pricing, promotions, or availability.

We reserve the right to correct any errors or update information at any time without prior notice, including after an order has been placed.

You agree not to use our website or Services for any unlawful purpose or in any way that may harm our business or other users.

Prohibited actions include, but are not limited to:

• Violating any laws or regulations

• Infringing on intellectual property rights

• Uploading malicious software or harmful code

• Attempting to hack, scrape, or disrupt our website

• Providing false or misleading information

• Misusing or reselling our products without permission

We reserve the right to suspend or terminate access if these rules are violated.

To the fullest extent permitted by law, Emerald Boutique shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our Services or products.

All products and services are provided “as is” and “as available” without warranties of any kind.

You agree to indemnify and hold harmless Emerald Boutique from any claims, damages, or losses arising from your use of our Services, your breach of these Terms, or your violation of any law or third-party rights.

We reserve the right to suspend or terminate your access to our Services at any time if you violate these Terms or engage in any harmful behaviour.

These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

We reserve the right to update or change these Terms at any time. Any changes will be posted on this page.

Your continued use of our Services means you accept any updated Terms.

If you have any questions about these Terms, you may contact us at:

Emerald Boutique

Email: info@emeraldboutique.co.za