Refund policy

Return & Refund Policy

We want you to love your Emerald Boutique experience. If something isn’t quite right, we’re here to help.

Returns

We offer a 7-day return period from the date your order is delivered.

To be eligible for a return, items must be:
* Unused and in their original condition
* Returned in their original packaging
* Accompanied by proof of purchase or order confirmation

To request a return, please contact us at info@emeraldboutique.co.za within 7 days of receiving your order.

Approved returns should be sent to:

POSTNET Bryanston
Shop 11B
Bryanston Shopping Centre
Cnr Ballyclare & Winnie Mandela Drive
Johannesburg, 2191

Please note that returns must be approved before being sent back to us. Items returned without prior authorisation may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if:
* Your item arrives damaged
* You receive the incorrect item

Where applicable, we’ll work with you to resolve the issue through a replacement, exchange or refund.

Non-Returnable Items

We are unable to accept returns for:
* Custom or personalised products
* Sale items
* Gift cards
* Used candles or diffusers 

Because fragrance is a personal experience, we cannot accept returns based on scent preference once a product has been opened or used.

Exchanges

If you would like to exchange an item, please request a return first. Once approved, you may place a new order for your preferred item.

Refunds

Once your return has been received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund approval and you have not received your refund, please contact us at info@emeraldboutique.co.za.