Shipping policy

All orders are processed within 1-3 business days after payment has been successfully received.

During high-volume periods, promotions or product launches, processing times may take slightly longer. We will always do our best to keep you updated.

Delivery Type	Shipping Fee	Estimated Delivery Time
Free Standard Delivery (Orders over R700)	Free	Main City Areas: 2-5 Working Days (Monday-Saturday) Outlying Areas: 3-7 Working Days (Monday-Saturday)
Standard Delivery (South Africa)	R99	Main City Areas: 2-5 Working Days (Monday-Saturday) Outlying Areas: 3-7 Working Days (Monday-Saturday)

Once your order has been shipped, you will receive a confirmation email with tracking information.

You can use this tracking number to follow your delivery directly through the courier’s website

INCORRECT OR INCOMPLETE ADDRESSES

Please ensure that all delivery details provided at checkout are complete and accurate.

Emerald Boutique is not responsible for orders that are delayed or lost due to incorrect or incomplete addresses.

If you notice an error in your shipping details, please contact us immediately. We will do our best to update your order before it is dispatched but changes cannot be guaranteed once processing has begun.

If your order has not arrived within the expected timeframe, please contact us so we can investigate with the courier.

If you have any questions about shipping or your order, please contact us at:

Emerald Boutique

Email: info@emeraldboutique.co.za